Terms of service

Terms of Service

Last updated: July 29, 2026

This website is operated by LuxeAesthetic Living Limited under the brand name Eluniva Care. Throughout this website, the terms “Eluniva Care,” “we,” “us,” and “our” refer to LuxeAesthetic Living Limited.

Eluniva Care offers this website, including all information, products, tools, and services available through https://www.elunivacare.com, subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, or purchasing a product, you agree to be bound by these Terms of Service and any additional policies referenced here, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.

Please read these Terms carefully before using our website. If you do not agree with them, you should not access the website or use our services.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You may not use our products, website, or services for unlawful or unauthorized purposes.

2. Online Store Terms

You agree to provide current, complete, and accurate information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account information and for activities performed through your account.

You may not attempt to interfere with the website, introduce malicious code, collect information about other users without authorization, or use the website in a way that violates applicable law.

3. Product Information

We make reasonable efforts to present product descriptions, photographs, specifications, prices, and availability accurately.

Colors and product appearance may vary slightly depending on screen settings, lighting, manufacturing updates, or other reasonable variations.

We may update product descriptions, packaging, specifications, or availability when necessary. Any material substitution affecting the product ordered will be handled according to applicable law and our customer service policies.

Customers are responsible for reviewing product information and determining whether a product is appropriate for their intended use before ordering.

4. Health and Medical Information

Products and information available through Eluniva Care are intended to support general home health monitoring and personal wellness routines.

Website content, product descriptions, instructions, articles, emails, and customer support communications are provided for general informational purposes. They are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Our products and website content are not substitutes for examination, diagnosis, treatment, or advice from a qualified healthcare professional.

Do not change medication, delay medical care, or make treatment decisions based solely on a product reading or information from this website.

Always follow the instructions supplied with the product. If you have questions about your health, symptoms, readings, medications, or treatment, consult a qualified healthcare professional.

In a medical emergency, contact your local emergency services immediately.

5. Prices and Payment

Prices are displayed in the currency shown on the website or during checkout.

We may change prices, discounts, promotions, and product availability without prior notice. Price changes do not affect an order that has already been accepted and paid unless a clear pricing or technical error occurred.

You agree to provide valid and accurate billing and payment information.

Payments are processed through Shopify and the payment providers available during checkout. Eluniva Care does not directly store complete payment card details.

Taxes, customs duties, import charges, VAT, brokerage fees, or similar government charges may apply depending on the destination. Unless otherwise stated during checkout, international customers are responsible for charges imposed by their destination country or region.

6. Orders and Order Acceptance

Submitting an order does not automatically mean that we have accepted it.

We reserve the right to reject or cancel an order for legitimate reasons, including:

Product unavailability
Suspected fraud or unauthorized payment
Incorrect pricing or product information
Shipping restrictions
Incomplete or inaccurate customer information
Orders placed for unauthorized resale
Violations of these Terms

If we cancel an order after payment has been received, we will issue a refund to the original payment method for the canceled portion.

We may limit quantities purchased per person, household, account, payment method, or order when reasonably necessary.

7. Order Cancellations

You may request an order cancellation within 24 hours of placing the order by contacting support@elunivacare.com.

A cancellation request is not guaranteed if the order has already entered processing, fulfillment, or shipment.

Once an order has shipped, it cannot be canceled and must follow our Refund & Return Policy after delivery.

8. Shipping and Delivery

Orders are normally processed within 1–3 business days.

Estimated transit time for United States orders is 7–10 business days after shipment. Delivery dates are estimates and are not guaranteed.

Carrier operations, weather, holidays, destination restrictions, customs processing, and other circumstances outside our reasonable control may affect delivery.

Free standard shipping is available for United States orders. International shipping charges are calculated separately and may vary by destination.

Complete shipping terms are available in our Shipping Policy:

https://www.elunivacare.com/policies/shipping-policy

9. Returns and Refunds

Eligible unused products may be returned within 90 days of delivery, subject to the conditions in our Refund & Return Policy.

Because our products are intended for personal health monitoring, products that have been used are not eligible for non-quality-related returns.

This limitation does not apply to products confirmed to be damaged, defective, or incorrect.

Customers must contact support@elunivacare.com and receive return authorization before returning a product.

Complete return and refund terms are available at:

https://www.elunivacare.com/policies/refund-policy

10. Accuracy of Account and Order Information

You agree to provide accurate, current, and complete purchase, billing, shipping, and account information.

You are responsible for checking your order details and shipping address before completing checkout.

If you discover an error, contact us as soon as possible. We will try to assist, but changes cannot be guaranteed after an order has entered processing or shipment.

11. Personal Use and Resale

Products sold through Eluniva Care are intended primarily for personal or household use unless otherwise agreed in writing.

You may not purchase products for unauthorized commercial resale, export, redistribution, or other commercial purposes that violate applicable laws or our reasonable purchase limits.

For wholesale or business inquiries, contact support@elunivacare.com before ordering.

12. Intellectual Property

The website and its content, including the Eluniva Care name, logos, graphics, photographs, videos, product descriptions, text, design, layout, and software, are owned by or licensed to LuxeAesthetic Living Limited unless otherwise stated.

You may access the website for personal, non-commercial shopping and informational purposes.

You may not copy, reproduce, republish, distribute, sell, modify, scrape, or commercially exploit website content without prior written permission, except where permitted by applicable law.

13. Customer Reviews and Submitted Content

If you submit a review, photograph, video, comment, suggestion, or other content to Eluniva Care, you confirm that:

You own the content or have permission to submit it
The content is accurate and based on your genuine experience
The content does not violate another person’s rights
The content is not unlawful, deceptive, abusive, or malicious
The content does not contain harmful software or unauthorized advertising

You grant Eluniva Care a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and adapt submitted content for operating and promoting our business, subject to applicable privacy and consumer protection laws.

We may remove submitted content that violates these Terms or applicable law.

14. Third-Party Services and Links

Our website may use or link to services operated by third parties, including Shopify, payment providers, analytics providers, shipping carriers, social media platforms, and other service providers.

Third-party websites and services are governed by their own terms and privacy policies. Eluniva Care is not responsible for third-party content, availability, security, or practices outside our reasonable control.

A link to a third-party website does not necessarily mean that we endorse all content or services available through that website.

15. Prohibited Uses

You may not use the website or its content:

For unlawful, fraudulent, or deceptive purposes
To violate applicable laws or regulations
To infringe intellectual property or privacy rights
To submit false or misleading information
To transmit malware, viruses, or harmful code
To collect or track personal information without authorization
To interfere with website security or functionality
To conduct automated scraping or data extraction without permission
To impersonate another person or organization
To place fraudulent orders or abuse promotions, refunds, or payment disputes

We may suspend access, cancel orders, or take other reasonable action when these Terms are violated.

16. Disclaimer of Warranties

We make reasonable efforts to keep the website and services available, accurate, and secure.

However, except where prohibited by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, error-free, or free from every harmful component.

Nothing in these Terms excludes product warranties, statutory guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, LuxeAesthetic Living Limited and Eluniva Care will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products when such losses were not reasonably foreseeable.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, personal injury caused by negligence, defective products where liability cannot legally be excluded, or any other liability that applicable law does not permit us to limit.

Your mandatory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This section does not apply to losses caused by Eluniva Care’s own breach, negligence, or misconduct.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.

20. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.

21. Entire Agreement

These Terms, together with the policies and notices posted on our website, form the agreement between you and Eluniva Care regarding your use of the website and purchase of products.

22. Governing Law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without excluding any mandatory consumer protection rights that apply to you under the laws of your place of residence.

Before beginning formal proceedings, you and Eluniva Care should attempt to resolve the issue by contacting support@elunivacare.com.