Contact information

Contact Information

Last updated: July 27, 2026

If you have questions about a product, order, delivery, return, or refund, please contact Eluniva Care using the information below.

Customer Support

Email: support@elunivacare.com

Website: https://www.elunivacare.com

Customer service hours:

9:00 AM–10:00 PM China Standard Time (UTC+8)

When contacting us about an existing order, please include your full name, order number, and a brief description of your question or issue.

For damaged, defective, incomplete, or incorrect products, please also include clear photographs or videos showing the product, packaging, shipping label, and issue.

Business Information

Brand name: Eluniva Care

Legal business name: LuxeAesthetic Living Limited

Business address:

Room 1911
Lee Garden One
33 Hysan Avenue
Causeway Bay, Hong Kong Island
Hong Kong

Eluniva Care is operated by LuxeAesthetic Living Limited, a company registered in Hong Kong.

Returns

Please do not send products to the business address listed above unless our customer support team has specifically authorized the return and provided the correct return address and instructions.

To request a return, contact support@elunivacare.com before shipping any product.

Unauthorized returns or products sent to an address not provided by our customer support team may not be accepted or refunded.