Shipping policy

Shipping Policy

Last updated: July 29, 2026

Thank you for shopping with Eluniva Care. This Shipping Policy explains our order processing, delivery, tracking, and international shipping terms.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping time. During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Products in the same order may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number and the packages may arrive at different times.

United States Shipping

We currently provide free standard shipping for orders delivered within the United States.

Estimated transit time after shipment is:

7–10 business days

Delivery estimates are not guaranteed. Actual delivery times may be affected by destination, carrier operations, customs inspections, weather, public holidays, or other circumstances outside our reasonable control.

International Shipping

We accept orders from selected countries and regions outside the United States.

International shipping charges are calculated separately and may vary according to the destination, package weight, shipping method, and carrier.

The available shipping method and applicable shipping charge will be displayed during checkout where supported. If shipping cannot be calculated automatically for your destination, please contact support@elunivacare.com before ordering.

International delivery times vary by destination and customs processing.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

Unless otherwise stated during checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Eluniva Care does not control these charges and cannot predict their amount. Customers should check local import requirements before placing an international order.

Order Tracking

A tracking number will be provided after your order has been shipped.

Tracking information may require several business days to update after the carrier receives the package. A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

If you have not received tracking information after the processing period, contact us at support@elunivacare.com with your order number.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact support@elunivacare.com as soon as possible. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.

Eluniva Care is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer.

Additional shipping charges may apply if an order must be resent because of an incorrect address or an unclaimed package.

Delivery Delays

Delivery dates are estimates rather than guaranteed arrival dates.

Customs inspections, carrier delays, severe weather, peak seasons, transportation disruptions, public holidays, and other events outside our reasonable control may affect delivery.

If your order is significantly delayed, contact support@elunivacare.com so we can review the available tracking information with you.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check the delivery location and surrounding area
Ask household members, neighbors, or building management
Confirm that the shipping address on your order is correct
Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact support@elunivacare.com. We will assist with reviewing the shipment, but a carrier’s delivered status does not automatically guarantee a replacement or refund.

Damaged or Incorrect Deliveries

If your package arrives damaged or you receive an incorrect product, contact support@elunivacare.com as soon as possible.

Include your order number and clear photographs or videos of the product, packaging, shipping label, and issue. Please keep the product and all original packaging until our support team completes its review.

Order Cancellations

You may request an order cancellation within 24 hours of placing the order.

Cancellation is not guaranteed if the order has already entered processing, fulfillment, or shipment. Once an order has shipped, it cannot be canceled and must follow our Refund & Return Policy after delivery.