Refund policy

Refund & Return Policy

Last updated: July 29, 2026

At Eluniva Care, we want you to feel confident when shopping with us. Please review the following policy before submitting a return request.

90-Day Return Period

You may request a return within 90 days of the date your order was delivered.

To qualify for a return, the product must:

Be unused and in its original condition
Be returned in its original packaging
Include all accessories, manuals, labels, and components received
Include proof of purchase or the order number

Because our products are intended for personal health monitoring, products that have been used are not eligible for returns due to personal preference, change of mind, or other non-quality-related reasons.

This restriction does not apply when the product arrives damaged, defective, or incorrect.

Return Authorization

Before returning an item, please contact us at support@elunivacare.com.

Include the following information:

Your full name
Order number
Reason for the return
Photos or videos if the product is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a product back without contacting us first. Unauthorized returns or products sent to an address not provided by our support team may not be accepted or refunded.

Return Shipping Costs

For returns that are not related to a product defect, shipping damage, or an incorrect item, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Eluniva Care is not responsible for return packages that are lost or damaged in transit.

If we confirm that the product was damaged during delivery, defective upon arrival, or different from the item ordered, Eluniva Care will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.

Original shipping charges are non-refundable unless the return is caused by our error or a confirmed product issue.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or incorrect, contact support@elunivacare.com as soon as possible.

Please provide your order number and clear photos or videos showing the issue. We will review the information and provide the appropriate next steps, which may include troubleshooting, replacement, return, or refund.

Do not dispose of the product or its packaging before our support team completes the review.

Refunds

After we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for Eluniva Care to process an approved refund. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact support@elunivacare.com.

We reserve the right to reduce or refuse a refund if the returned product is used, damaged after delivery, missing components, or not returned in its original condition for reasons unrelated to a confirmed defect or shipping issue.

Order Cancellations

You may request an order cancellation within 24 hours of placing the order by contacting support@elunivacare.com.

A cancellation request is not guaranteed if the order has already entered processing, fulfillment, or shipment. Once an order has shipped, it cannot be canceled and must follow the standard return process after delivery.

If an approved cancellation is completed before shipment, the refund will be issued to the original payment method.

Refused and Undeliverable Packages

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, returned because of an incorrect or incomplete address, or remains unclaimed, any return shipping charges or carrier fees may be deducted from the refund unless the delivery issue was caused by Eluniva Care or the carrier.

Please confirm that your shipping address is complete and correct before placing your order.

Exchanges

We do not offer direct exchanges for non-defective products. If an eligible unused product needs to be replaced with a different item, please return it according to this policy and place a new order.

For damaged, defective, or incorrect products, contact our support team before placing another order.