Need help with an order, delivery, return, or product detail? Send us a message and we will help you as clearly as possible. Please include your order number when the question is about an existing order.
Primary support
support@elunivacare.com
Best for order help, returns, and shipping questions.
Alternative email
support@elunivacare.com
Use this if your message to the primary email does not go through.
WhatsApp
Message us on WhatsApp
Quick questions about orders, delivery, or product details.
Instagram
Eluniva Care
Follow product updates, styling ideas, and customer photos.
What to include
- Your order number, if you already placed an order.
- The email address used at checkout.
- A clear description of the question or issue.
- Photos of the item, package, and shipping label if the product arrived damaged or incorrect.
Response time
Messages are reviewed on business days. Most support requests receive a reply within 24-48 hours. Response times may be longer during weekends, holidays, or product launches.